Dezenhall resources is actively helping organizations face the everchanging challenges of this global health crisis. Glass jaw is a manifesto for these times, written by crisis management veteran eric dezenhall, who has spent three decades dealing with some of the most intense. I highly recommend eric dezenhalls glass jaw for anyone interested in. In boxing terms, a toughlooking fighter who cant take a punch is said to have a glass.
Glass jaw and millions of other books are available for instant access. The last great spy story of the cold war by eric dezenhall, gus russo online at alibris. From the atlantic city boardwalk, where fortunes are promised but rarely made, to television studios where reputations are won and lost between commercial breaks, eric s books take readers on a. Today, he is a frequent guest commentator on national public affairs programs and is widely quoted in leading news publications.
Confronting highprofile attacks on celebrities and business and glass jaw. Eric dezenhall is chief executive officer and cofounder of dezenhall resources. Glass jaw is an art of war guide to modern crisis management. Eric dezenhall, ceo of dezenhall resources discusses new. A manifesto for defending fragile reputations in the age of instant scandal eric dezenhall.
Jan 01, 2015 author eric dezenhall once worked in the white house and that gives his words a definite weight. A manifesto for defending fragile reputations in an age of instant scandal twelve, 2014. In a prior book, a few years before the bp spill, i pointed out that if there was ever a. In an age when scandal can destroy a companys brand or anyones reputation in an instantglass jaw is an art of war guide to modern crisis management. Best of enemies interview with author eric dezenhall. Gus russo and eric dezenhall discuss their book, best of enemies, at politics and prose on 10218. Eric dezenhall is the author of glass jaw and one of d. Eric dezenhalls glass jaw a manifesto for defending.
So i asked him today what the gop ought to be doing now to ready itself for 10 an open convention with many ballots, and 2 violence in the streets brought by professional disrupters of the sort that have. Eric dezenhalls glass jaw is to damage control what talebs black swan is to. Eric dezenhall is the founder and ceo of dezenhall resources, ltd. Hes a columnist, hes the author, his book, glass jaw, is mustreading for anyone who wants to know about crisis pr. A novelist and teacher as well as the founder of a leading crisis management firm whose clients have included michael jackson, though theres no gossip here, the author plainly knows which side butters his breadand that is the side typically. This is an excellent follow up to the first crisis book i read from eric dezenhall. Glass jaw explores how oncepowerful organizations, people and brands are. He frequently lectures in academic and business circles, and regularly appears as a damage control expert in the international media.
Our experience in navigating unprecedented crises is unmatched and our team is at the ready to provide strategic counsel, media triage and rapid response, virtual media training and coaching, internal communication assistance. He is the author of ten books, including three nonfiction texts on scandal and crisis management, including damage control and glass jaw. Oct 10, 2014 corporate crisis guru eric dezenhall tells all. Eric dezenhall, dezenhall resources ceo, joins squawk box to discuss boeings messaging amid the uncertainty surrounding the 737 max. A manifesto for defending fragile reputations in an age of instant scandal hachette, 2014, which explores. Oct 01, 2014 eric dezenhall, ceo of dezenhall resources discusses his new book glass jaw, a manifesto for defending fragile reputations in an age of instant scandal.
Eric dezenhall knows more about crisis management than almost anyone on the. I hadnt thought very much about the term glass jaw until about twenty years later. He offers advice on standing up, shutting up, and cleaning up. Glass jaw is a manifesto for these times, written by crisis management veteran eric dezenhall, who has spent three decades dealing with some of the most intense controversies, both known and. Crisis communications washington, dc dezenhall resources.
Eric dezenhall is the ceo of dezenhall resources, ltd. Eric dezenhall knows more about crisis management than almost anyone on the planet, and glass jaw is an antidote to the snake oil. A manifesto for defending fragile reputations in the age of instant scandal. Eric dezenhall audio books, best sellers, author bio. In the current digital age, the fundamental nature of controversy is viral, rendering oncemighty organizations and. For anyone who runs a business today, glass jaw is good ammo. In this reallife thriller, russo live by the sword and dezenhall glass jaw recount the relationship between legendary cia officer jack platt and kgb officer gennady semyovich va. Oct 02, 2018 the first to tell this unusual story in full, russo and dezenhall, journalists and the author of supermob and glass jaw, respectively, give fascinating accounts of the differences between soviet and american spying, present some of the eras celebrated espionage cases from platts and vasilenkos perspectives, and recount fascinating. Eric dezenhall has 19 books on goodreads with 1664 ratings. He has more than 30 years of executivelevel experience as a crisis, communications and management counselor for corporations, prominent individuals, sports organizations, nonprofits and educational institutions. In the digital age of 247 news, information is easily acquired and quickly spread, and this has changed the fundamental nature of controversy, rendering. Hes the president of dezenhall resources, and hes been a guest on the program before. Glass jaw is a manifesto for these times, written by crisis management veteran eric dezenhall, who has spent three decades dealing with some of the most. Jan 01, 2014 in an age when scandal can destroy a companys brand or anyones reputation in an instant glass jaw is an art of war guide to modern crisis management.
Eric dezenhalls most popular book is best of enemies. Eric dezenhall, ceo of dezenhall resources discusses his new book glass jaw, a manifesto for defending fragile reputations in an age of instant scandal. Eric dezenhall is the author of ten books, including glass jaw. Eric dezenhall is a writer and producer, known for the devil himself, mafias greatest hits 2012 and the cuba libre story 2016. He is the ceo of dezenhall resources, a nationally recognized highstakes communications firm. Why everything you know about crisis management is wrong.
That pr firm with their invariably expensive plan to get you out of trouble, those crisis management experts on cable television with all the unsolicited advice about how to gain instant. Glass jaw by eric dezenhall overdrive rakuten overdrive. As a leading expert about crisis communications, dezenhall wrote nail em. Dezenhall s other novels include turnpike flameout, shakedown beach, jackie disaster, and spinning dixie. Eric dezenhalls glass jaw is to damage control what talebs black swan is to economicsa jeremiad on how the seemingly powerful are increasingly at the mercy of the seemingly powerless. Oct 07, 2014 glass jaw is a manifesto for these times, written by crisis management veteran eric dezenhall, who has spent three decades dealing with some of the most intense controversies, both known and. Eric dezenhall, dezenhall resources ceo, joins squawk box to. Dezenhall is founder and ceo of dezenhall resources, ltd, one of the nations leading crisis management firms. A manifesto for defending fragile reputations in an age of instant scandal, is an art of war. In boxing terms, a tough looking fighter who cant take a punch is said to have a glass jaw, and so it is these days with targets of controversy. Eric cofounded dezenhall resources in 1987 and today serves as the companys ceo. Hes blunt and commonsensical here but with a sureness thats almost calming. Eric dezenhall, author november 9, 2019 this great article by larry henry on robert deniro and the irishman film mentions the reallife role bob d played in the action in best of enemies, my spy book with gus russo about the cias jack platt and the kgbs gennady vasilenko.
Down the rabbit hole of scandal, the weak are strong and the strong are weak. Eric dezenhall, ceo of dezenhall resources discusses new book. In an age when scandal can destroy a companys brand or anyones reputation in an instant, glass jaw is an art of war guide to modern crisis management. Glass jaw is the story of how david has become goliath, and goliath has become david. Recurring narrator jonah eastman is the grandson of mickey price, an old man who earned a fortune rumrunning during. A manifesto for defending fragile reputations in an age of instant scandal by eric dezenhall at barnes. Prior to starting his own firm, eric worked at an international public relations agency and a political consulting firm. Like newports book on work, i find this one easier to agree with than to put into practice. In boxing terms, a toughlooking fighter who cant take a punch is said to have a glass jaw, and so it is these days with targets of controversy.
A manifesto for defending fragile reputations in an age of instant scandal by eric dezenhall 2014, hardcover at the best online prices at ebay. A manifesto for defending fragile reputations in an age of instant scandal, and damage control. This book is the field guide anyone in a position of responsibility will want in the foxhole with them when their reputation is. A manifesto for defending fragile reputations in an age of instant. I first became aware of eric dezenhall because of his nationally recognized high stakes communications firm, in his role as damage control media expert. A manifesto for defending fragile reputations in an age of instant scandal. Glass jaw is a manifesto for these times, written by crisis management warhorse eric dezenhall who has spent three decades inside of some of the most intense controversies in recent memory.
From the atlantic city boardwalk, where fortunes are promised but rarely made, to television studios where reputations are won and lost between commercial breaks, erics books take readers on a. Eric dezenhall is the author of fiction and nonfiction books that explore the themes and places that have defined his personal and professional life. Author eric dezenhall once worked in the white house and that gives his words a definite weight. The first to tell this unusual story in full, russo and dezenhall, journalists and the author of supermob and glass jaw, respectively, give fascinating accounts of the differences between soviet and american spying, present some of the eras celebrated espionage cases from platts and vasilenkos perspectives, and recount fascinating. Oct 30, 2014 glass jaw is a manifesto for these times, written by crisis management warhorse eric dezenhall who has spent three decades inside of some of the most intense controversies in recent memory. In an age when scandal can destroy a companys brand or anyones reputation in an instant glass jaw is an art of war guide to modern crisis management. He is also an author of criticallyacclaimed nonfiction and fiction books. Eric dezenhall is an author, journalist and damage control expert based in washington, d. A manifesto for defending fragile reputations in an age of instant scandal by eric dezenhall isbn. He frequently lectures in academic and business circles, and regularly appears as. Oct 07, 2014 dezenhall the devil himself, 2011, etc. Why everything you know about crisis management is wrong with john weber. Eric dezenhall, ceo of dezenhall resources discusses his new book glass jaw, a manifesto for defending fragile reputations in an age of.
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